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Support Options

Year-Round Support Options

Support is available in a variety of ways to meet your needs:

  • Self-help knowledge base articles
  • Support guides
  • Video tutorials
  • One-on-one live support

This article explains how to register for one-on-one support and highlights the self-help options available on this site.

One-on-One Support

Each school is assigned a dedicated Client Service Representative from our Accelerate Education team. Representatives offer multiple support session slots each day, which must be booked in advance. These sessions are conducted via Zoom.

How to Register:

  1. Visit our Bookings support page.
  2. Select your school’s Client Services Representative from the list below:
    • Andrea Ritchie
    • Donna Clapp
    • Hina Ahmad
    • Leigh Tillman
    • Stacie Villella
  3. Choose a day and time that works for you. Availability is shown 14 days into the future and automatically adjusts to your local time zone.
  4. Select a time slot and fill out the short registration form.
  5. Watch for a confirmation email and an additional email containing a Zoom link and calendar invite. If you don’t see them, check your spam or junk folder.

Administrator & Teacher Support Site

This support site is available 24/7 and offers multiple self-help options, organized by page:

Home

  • Quick links to main support pages
  • Search bar for accessing knowledge base articles

Administrators

  • General technology documentation
  • Support guides
  • Checklists
  • Buzz enrollment videos
  • Additional subpages for more detailed content
    Administrator subpage menu

Teachers

  • Initial checklists
  • Buzz user guide
  • Report guide
  • Teacher-specific knowledge base resources

On Demand

  • Video Shorts – 1–5-minute videos demonstrating various tasks
    partial page image - video shorts
  • Pre-recorded training sessions for administrators and teachers across different platforms

Webinars

We offer 30–90 minute webinars throughout the year. Some are platform-specific, while others apply across platforms. From this page, you can browse and register for upcoming webinars. All sessions are hosted via Zoom.

Knowledge Base

Browse categorized articles and resources. Please note that this is the only page that does not feature a search bar. To search the knowledge base, use the search bar found on any other page.

News

Stay informed by checking the News page for major updates and announcements. We recommend that all administrators and teachers subscribe to receive these updates by email.

This page is especially helpful for tracking course release updates across platforms.